Select a virtual brand
Cloud-kitchen orders show the available virtual brands; one brand is selected automatically while multiple brands require an explicit choice. Review the Brand row when it appears, if several brands exist, select the order brand, and verify the brand label. Review the final cart, customer, service mode, price, tax, notes, and stock state before checkout.
Before you start
- An authenticated POS session for the intended branch.
- The current branch menu and register configuration have finished loading.
Steps
- Review the Brand row when it appears.
- If several brands exist, select the order brand.
- Verify the brand label.
- Continue checkout.
Expected result
Exactly one intended virtual brand is attached to the cloud-kitchen order before checkout. Keep the cart open and do not add the item again while its line state is uncertain.
Permissions
- Register use requires POS access for the active branch; catalog, configuration, and stock corrections remain restricted to an authorized manager.
Troubleshooting
The workflow stops while staff review the Brand row when it appears, before they can if several brands exist, select the order brand.
Before reopening the workflow, verify: An authenticated POS session for the intended branch. The current branch menu and register configuration have finished loading. Return to /billing without changing user, branch, or record. Try the blocked step once; if it remains unavailable, stop and provide Support the safe cart reference, product or SKU, branch, line state, and time. For escalation, state what happens when staff review the Brand row when it appears.
The cart or register does not reflect the requested item change after the final checkpoint: Continue checkout.
Inspect the affected cart line, quantity, unit, modifiers, price, stock, customer, and service mode. Retry once only when the cart proves the change was not already applied and menu and stock data are current. An unresolved mismatch needs Support review with the safe cart reference, product or SKU, branch, line state, and time. Use the visible and saved records to determine whether staff could continue checkout.
Related articles
Browse the menu, select categories, or use register search to find a sellable item.Add a product by barcode
A connected scanner can send a barcode as keyboard input; TajerGo adds the matching product or reports that no product matches.Choose a product variant
Products with variants require a specific sellable option before they enter the cart.Add modifiers and item choices
Use the product configuration presented by the register to select required or optional modifiers before adding the item.
Open in TajerGo
Sign in with the appropriate role and confirm your Business Account and branch before continuing.
Read as Markdown · Guidance for support agents
Last reviewed 2026-09-06 · Send documentation feedback