Schedule a delivery order
Delivery collects recipient name, phone, street line, area or city, and a valid available schedule. Choose Delivery, enter recipient name and phone, and enter street and area or city. Confirm the table or recipient, service mode, promise time, and kitchen status before continuing.
Before you start
- An authenticated POS session on the intended branch.
- A reviewed order with the required service mode, table or recipient, and fulfilment details.
Steps
- Choose Delivery.
- Enter recipient name and phone.
- Enter street and area or city.
- Choose an available date and slot.
- Review and continue checkout while online.
Expected result
The delivery order stores the intended recipient, address, and available future promise time. Do not open a duplicate table session or fulfilment order while the original result is unknown.
Permissions
- The staff member needs POS access for the active branch; table merge, kitchen round, and settlement controls appear only when the order state supports them.
Troubleshooting
The workflow stops while staff choose Delivery, before they can enter recipient name and phone.
Verify these conditions before another test: An authenticated POS session on the intended branch. A reviewed order with the required service mode, table or recipient, and fulfilment details. Return to /billing without changing user, branch, or record. Try the blocked step once; if it remains unavailable, stop and provide Support the safe order/table reference, branch, service mode, slot, status, and time. Record the visible response when staff choose Delivery.
The table, kitchen ticket, fulfilment slot, recipient, or order status is unresolved after the final checkpoint: Review and continue checkout while online.
Inspect the original table session, kitchen ticket, promise time, recipient, and order status. Retry once only after finding the original order or table session and proving the change was not saved. An unresolved mismatch needs Support review with the safe order/table reference, branch, service mode, slot, status, and time. Confirm from the records whether staff could review and continue checkout while online.
Related articles
Available tables open with a guest count; occupied tables with an active session reopen their running tab.Merge occupied tables
Merge mode combines two occupied table sessions after the cashier selects both checks.Send a kitchen round
A dine-in tab can send the current round to its order and then to the Kitchen Display; a saved round can still report a KDS delivery failure.Settle a table tab
Settling collects payment for the running table session and closes the bill when the backend confirms success.
Open in TajerGo
Sign in with the appropriate role and confirm your Business Account and branch before continuing.
Read as Markdown · Guidance for support agents
Last reviewed 2026-09-06 · Send documentation feedback